We’re open and we’re working hard to keep you safe

It’s been crazy times!

In light of the coronavirus pandemic, we made the difficult decision about 8 weeks ago, to close our doors to in-house consults. We had to be really honest with ourselves and we decided that the care we provide really didn’t warrant risking lives for… ours or yours. Over our absence we’ve continued to provide care and support by phone and telehealth, and we’ve worked hard to plan and organise ways to safely deliver care through the remainder of the pandemic.

We’ve missed our patients and we’re excited to announce that we have finally managed to get our hands on everything we need to re-open our doors safely. We’ve obviously had to make lots of changes so that we can care for our patients and continue to do our part to help protect the community. This means we are operating in a somewhat limited fashion to allow us the time and space to care for you in the safest way possible.

Among the many changes, the following safety measures have been put in place to protect you, our staff and other patients…

  • Antimicrobial hand sanitizer at the front desk for your use, and we ask that you use it upon entering and exiting the clinic
  • Facemasks are being used on high rotation, and gloves will be used with sensible discretion so please don’t be offended if you are asked to mask up or are examined with gloves
  • Scaling up our cleaning practices (escalated hand washing and hygiene measures)
  • We’re aiming to be as contactless as possible so we’ve built online payment and information collection facilities so there’s no more cash or paper handling so come prepared to pay-wave for contactless payments in rooms
  • Linen has been largely removed from treatment rooms to make all equipment and surfaces easier to sanitise between each and every patient
  • Limited consult number to allow for extra cleaning time
  • Limited staff on the premises

Melbourne Osteohealth is doing our bit to protect our highest risk patients

The first and most important step we can take is to ask you not to attend the clinic if you are unwell. While we appreciate 24 hours notice for all cancellations and appointment changes, we value your health and are very understanding of cancellations due to illness. We can also substitute appointments for phone or video consults to help you through a difficult situation if this is of help. Just ask.

We have added expanded software capabilities to our practice and patient management systems and can now offer telehealth appointments. These require nothing more than a computer, laptop or tablet with a camera, and internet access. Where hands on examination and treatment are not essential to your care, you may be asked to make an online appointment. If you are not sure what sort of appointment to book just give us a call and we’ll happily help you work it out.

You will be required to complete a coronavirus health declaration prior to each in clinic consult, the link to this declaration form can be found in your booking confirmation email.

The best way you can help us protect the community is to not to attend the clinic if you are at all unwell. We will delighted to see you again 2 weeks after your last symptom has resolved.

Please do not attend the clinic if you have or have recently had, any of these symptoms:

– Fever
– Cough
– Shortness of breath
– Exhaustion
– Sore throat
– Runny nose
– Nasal congestion
– Diarrhoea
– Nausea

Also be mindful that generalised body aches and pains are a common consequence of fever and should be viewed as a normal part of the immune response to infection. So, if you are unwell and feeling sore and achy manual therapies are not only unnecessary but likely to be unhelpful.

While we are thrilled to be open again, it is important that you know the above changes are essential and are designed to protect you, our team and the wider community. The message of health authorities is very clear and remains unchanged, we will have to be cautious for some time to come.

We understand that these are difficult times and we appreciate your patience and co-operation.

Take care and stay safe,

Team MOH

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