It is expected that all consult fees are paid in full at the time of consult and an administration fee may apply in cases where payment is late and follow up is required. This applies to compensable patients also. Payments can be made in cash or by credit/eftpos card.
Rebates may be applicable on consult fees but this will depend on individual circumstance and insurance coverage.
Private Health Insurance
All of our Osteopaths and Exercise Physiologists are registered with the major health funds. For fast, easy on-the-spot claims we offer the convenience of HICAPS (Health Industry Claims and Payments Service). The rebate you receive depends on your specific policy, please contact your insurance provider for a rebate quote or any specific information relating to your cover or claims.
Enhanced Primary Care or Chronic Disease Management Plans
If you have a chronic or complex medical condition, it may be worth visiting your GP to see if you qualify for a Chronic Disease Management Plan. This may give you Medicare benefits for the services we offer. We can process rebates to your account, on the spot via our HICAPS terminal.
Read more about chronic disease management on the Department of Health website or call and speak to one of our helpful team.
Workcover and TAC
We welcome all compensable patients at Melbourne Osteohealth so if you have a Workcover or TAC claim we’ll happily work with you. All accounts will need to be paid in full, on the day of treatment and you will then need to seek reimbursement from your relevant funding body. We will provide you with the appropriate receipts to facilitate this.
Our intent is not to deny health care services to anyone but rather to ensure a sustainable system that treats everyone fairly and allows us to deliver the highest quality care possible. If economic hardship prevents you from paying our published fees, please talk to your osteopath as your access to appropriate care is our priority. Any request for special consideration of fees will need to be made in writing to the practice principal.